Important customer information

Right of Cancellation and Return

Exchanging the merchandise is possible within 14 days of receipt. Merchandise may be exchanged within 14 days of receipt of the goods.

Custom-made products and made-to-order products are excepted.

The right to cancel or return an order shall apply to shipments made within the Federal Republic of Germany. It shall not apply to sealed merchandise if you have opened or

damaged the sealed packages (unsealing).

You shall no longer be bound to your order if you cancel it within a period of 14 days after receipt of the merchandise. The cancellation shall not have to contain a reason

and must be made in writing, on a permanent data storage medium or by returning the item. Punctual dispatch to the following address shall suffice to comply with the

stipulated time limit:

 boxoff berlin

Mirza & Schmidt GbR

Zimmerstr. 11

10969 Berlin


In the event that an order is cancelled or the product returned, we shall reimburse the amount of the payments already made for merchandise upon receipt of the merchandise

that has been returned to us. Handling time for reimbursements of credits is approximately 20 working days.

The buyer shall bear the expenses for returning the goods up to a merchandise value of EUR 40. From a merchandise value above EUR 40

we shall bear the expenses for returning the goods.

When damaged or used goods are returned, Königs & Schmidt GbR shall be entitled to damage claims. Original labels of the merchandise may not be removed or damaged.

Mirza & Schmidt GbR - Berlin 2012